- 1 How to install TouchDesigner
- 2 Installer Options
- 3 Installing Multiple Builds at Once
- 4 Useful Installer Command-line switches on Windows based Systems
- 5 Problems during Installation on Windows OS
- 6 Problems after Installation on Windows OS
- 7 Problems after Installation on macOS
- 8 Problems during Uninstall
How to install TouchDesigner
- Download the latest version of TouchDesigner from here
- Double-click the
TouchDesigner099.xxxx.xxxxx.64-Bit.exefile and follow the instruction on the installer dialog. Please make sure you are installing from an Administrator account.
- Double- click the TouchDesigner099.xxxx.xxxxx.dmg file and then drag the TouchDesigner icon to your Applications folder.
- When opening TouchDesigner099 for the first time, the Key Manager Dialog will guide through the process of installing a license.
- You can make TouchPlayer the default application associated with TouchDesigner files by choosing "Custom install and TouchPlayer options" and selecting "Make Default for .toe files" on the following page.
- You can choose to "Install Runtime for Dongle Licensing" if you are planning to use TouchDesigner with a License Dongle
Installing Multiple Builds at Once
Sometimes you will want multiple builds of TouchDesigner or TouchPlayer installed at the same time. You may need older builds to test previous projects, or you may want to try out the latest features in Experimental while keeping Official installed for your current project.
Using the Windows installer only allows one installation of TouchDesigner at a time so here is a workaround.
- Install your 'main' build (build you use the most) using the installer. This build will open when you double-click on .toe or .tox or TouchDesigner related file types.
- For additional builds, use the /extract feature of the installer described in the section below. Run this in the Windows Command Prompt
- The folder extracted to will have a random name, rename this folder to the build number and place it anywhere convenient.
- Create a shortcut to the TouchDesigner099.exe inside the installation's 'bin' folder. Rename the shortcut to include the build number for clarity. You can then place this shortcut anywhere convenient and drag-n-drop .toe and .tox files to it when you want to open using that specifc build.
- Just drag the application to any convenient location. If it conflicts with another TouchDesigner build already there, select "Keep Both" from the pop-up dialog. To keep it more organized, you can rename the application file to include the build number.
- Right-clicking on any TouchDesigner file and selecting 'Open With >' will show a list of all TouchDesigner builds on the computer, just select the one you wish to use.
Useful Installer Command-line switches on Windows based Systems
The Installer can be used with a variety of command-line switches:
/exenoui- Launches the EXE setup without UI.
/extract- Extracts the files contained in the installer.
You can also specify a location, the full path to an existing folder is required. If the path contains spaces you must enclose it in quotes:
TouchDesigner099.xxxx.xxxxx.64-Bit.exe /extract "C:\My Files\TouchDesigner"
/quiet- Run installer in quiet mode (there is no user interaction).
/passive- Run installer in unattended mode (the installation shows only a progress bar)
For a full list of Command-line switches, please refer to this article: https://msdn.microsoft.com/en-us/library/windows/desktop/aa367988(v=vs.85).aspx
Problems during Installation on Windows OS
Installer exits during installation or aborts with an Error
When the Installer exits during Installation without giving a sufficient reason, start a Windows Command Prompt window with Administrator privileges and run:
"C:\MyFolder\TouchDesigner0xx.xxxxx.xx-Bit.exe" /L*V "example.log"
Send the resulting log file as a zip or link including a description of the encountered error to Derivative Support
Note: If you persistantly run into an issue with the installer, you can try running TouchDesigner without actually installing it. To some extent the installer just copies files to disk and makes sure that some prerequisites are met. All the required files are contained seperatly in the installer and can be extracted to disk using following command in a standard Windows Command Prompt
TouchDesigner099.xxxx.xxxxx.64-Bit.exe /extract "C:\My Files\TouchDesigner"
The extracted folderstructure will contain a
bin folder in which you can find
Installer can't continue because of insufficient access rights to folder
This behaviour can happen during the de-installation phase of a previously installed version. The best way around this is to restart your computer and start the installation process again.
Installer can't remove previous installed TouchDesigner version
In some cases the Installer will quit because it was not able to uninstall a previously installed TouchDesigner version.
Follow the instructions on the Microsoft Article here. This solution is now available for all Windows versions TouchDesigner is supporting.
Alternatively Geekuninstaller, available free from here, has had good results when trying to resolve install and uninstall related problems.
If the error is persistent, try re-installing the previously installed version of TouchDesigner, remove it via the Windows "Apps & features" Dialog and try installing the new version again.
Problems after Installation on Windows OS
Installing missing libraries for Windows N and Windows KN distributions
Windows N and Windows KN versions are made for the European and Korean market and do to antitrust regulations do not include Windows Media Player which parts of are required to run TouchDesigner.
You can download and install the missing features for
An unexpected licensing error has occurred
In some cases starting TouchDesigner will fail with a License Retrieval Error. The content of the error message will look similar to this:
Best success with resolving this has been rebuilding the wmi repository.
Please be advised though that deleting and rebuilding the repository can cause damage to the system or to installed applications.
Open a Command Prompt with Administrative Rights and run:
For some users, simply rebooting caused the issue to fix itself. For other users they have been able to reset their WMI services (used by our license manager) through the following:
If you start cmd.exe (as Administrator) do you get this a successful output such as:
WMI repository is consistent
You can also stop / re-start WMI services:
- C:\Windows\system32>net stop winmgmt
- C:\Windows\system32>net start winmgmt
Some have also tried:
- winmgmt /clearadap
- winmgmt /resyncperf
- winmgmt /resetrepository
The repository is reset to the initial state when the operating system is first installed.
Problems after Installation on macOS
Permissions Error when installing a key
If you get a L1 Key Error when installing your key (see image below), follow these instructions.
- In your admin account, open Terminal and paste in the command:
ls -l -d "/Library/Application Support/ca.derivative"
You should get a line back like so:
drwxrwxr-x@ 10 root admin 340 17 Jan 2017 /Library/Application Support/ca.derivative
- If you do not have admin as a group (4th column), then enter these commands in the Terminal:
cd "/Library/Application Support" sudo chgrp -R admin ca.derivative
- Restart TouchDesigner and try installing the key again.
Problems during Uninstall
Installer exits during Uninstall without error
When this happen, best practice has been to restart the computer to free up any possible locks on the folder. Most commonly after a restart the remaining files will have been removed and a fresh install can be started.
TOuch Environment file, the file type used by TouchDesigner to save your project.